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Conflict Management

Delivery , Suitable for
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Duration:

90 minutes, 2-hours, ½ day

Overview:

Having strategies to manage conflict as a manager and leader is one of the most fundamental skills they can have. This course looks to identify the root cause of conflict, explore the right and the wrong way to handle conflict, and practical tools and techniques to handle and manage conflict more effectively. Your manager’s will also get the opportunity to explore the role for emotional intelligence and work through real life examples, so they go away with tools to manage conflict more effectively and with confidence.

Your learning outcomes:

  • Explore the root cause of conflict in the workplace and the impact it can have.
  • Know the right way and the wrong way to handle conflict reflecting on your own experiences.
  • Build and understanding of the role behavioural preferences and personality traits can have with creating conflict in the workplace.
  • Reflect on your conflict management style and identify ways to improve how you tackle conflict.
  • Explore a toolkit to help you manage conflict more effectively.
  • Reflect on the role for emotional intelligence when handling conflict.
  • Work through practical examples of conflict situations to help you build confidence to handle conflict more effectively.

 

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Registered in England & Wales: 14323670
Registered office: The Bungalow, Dean Oak Lane, Leigh, Surrey, UK. RH2 8PZ. 

Blended Learning

Our blended learning programmes are completely unique and combine the best of online training, coaching, interactive virtual or face to face delivery as well as the opportunity to join a community of practice to explore the practical application of your learning.

They are designed to be a time efficient way to enhance your learning and cater for a diverse set of learning needs so you can learn in your own time with self-paced modules, attend bite sized sessions and connect with your peers.

For our 2023/2024 programmes we will be offering the following courses:

  • The First Time Manager

  • The Experienced Manager

  • The Senior Leader

  • The Confident Leader

  • The Emotionally Intelligent Leader

  • The Coaching Manager

  • The Confident Presenter

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1:1 Coaching

We provide tailored one to one coaching that can support a number of personal and professional learning and development needs for managers, leaders and aspiring leaders some of which include:

  • Performance Management Challenges
  • Confidence Building
  • Navigating Challenging Professional Relationships
  • Assertiveness
  • Emotional Intelligence
  • Resilience
  • Communication Skills
  • Influencing and Impact
  • Personal Effectiveness
  • Personal or Professional Development
  • Career Management
  • Adjusting to a New Role
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