The Power of Empathy Course - Practical Training Solutions

The Power of Empathy

Duration:

90 minutes, 2-hours, ½ day

Overview:

Empathy is an incredibly powerful competence to develop and for managers it has multiple benefits not just for managing direct reports, but it can help improve their working relationships with others around them as well. The challenge is not many know how to develop and enhance their ability to empathise and often confuse it with sympathy. This course not only looks at the benefits of developing empathy but will put in place the building blocks to develop empathy as well as challenge managers thinking around their level of competence with regards to empathy. Manager’s will get the opportunity to practice and reflect on their ability to empathise, as well as the opportunity to relate this back to their working relationships through empathy mapping.

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Description

Your learning outcomes:

  • Identify what empathy is and how it differs from sympathy.
  • Explore why developing empathy can be difficult and how to put in place the building blocks to developing empathy.
  • Understand why empathy is so important and the positive impact it can have in the workplace.
  • Explore the importance of behaviour preference and personality traits when developing empathy.
  • Work through empathy mapping and relate it back to your current working relationships.
  • Practice and reflect on your ability to empathise with others.
  • Explore where and how you would use empathy to yours and others advantage.
  • Have key tools to work on your ability to develop empathy.

 

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