Giving and Receiving Feedback

Guided Learning Hours:

Maximum 3 hours

Overview:

Developing a culture of giving and receiving feedback is fundamental for a high performing team, and it’s important for managers to become skilled and giving feedback, and to be open to receiving feedback. This course looks at the multiple benefits of giving and receiving feedback as well as practical ways to develop a culture of feedback and a toolkit and structure for enabling this to happen. Not only will this encourage managers to explore feedback from their team, but it will work through a structure and strategy for giving feedback to ensure growth, learning and development within their team and for them as a manager.

Description

Your learning outcomes:

Explore what we give and receive feedback on as managers and the importance of developing a feedback culture.
Identify what makes giving feedback difficult and the consequences of not giving feedback.
Share experiences of giving and receiving feedback.
Identify the key principles of giving feedback and the skills and behaviours required to get a positive outcome.
Explore the power dynamics of giving and receiving feedback.
Identify the importance of clarity of communication and what can go wrong when delivering feedback.
Work through a structure of giving feedback and the importance of understanding who you are giving feedback to.
Understand the role for emotional intelligence and how that can help you be better at giving feedback.
Identify common challenges you may face when giving feedback.
Work through the psychology of receiving feedback and why it can be difficult.
Practice receiving feedback to improve self-awareness and emotional intelligence.
Recognise the importance of taking action when receiving feedback.