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Difficult Conversations

Delivery Suitable for
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Guided Learning Hours:

Maximum 3 hours

Overview:

Most managers and leaders find tackling difficult conversations a challenge. As a result, many either don’t happen or don’t have the desired outcome which can cause multiple issues in the workplace. This course looks to give managers and leaders key strategies and practical tools to build the ability and confidence to tackle difficult conversations. Not only will they identify key skills involved when approaching and managing difficult conversations, but they will get the opportunity to practice how to have a difficult conversation in a safe environment to give them strategies for successful outcomes.

Your learning outcomes:

  • Identify the difficult conversations manager’s need to have and what stops them having difficult conversations.
  • Build confidence in your manager’s approach to difficult conversations.
  • Identify the key skills required to have a difficult conversation.
  • Recognise the different elements of communication and who you are speaking to when having a difficult conversation.
  • Explore the role for emotional intelligence and being assertive.
  • Work through a framework for having a difficult conversation.
  • Practice having a difficult conversation in a safe environment.
  • Explore the challenges managers may experience when having a difficult conversation and how to overcome them.
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Registered in England & Wales: 14323670
Registered office: The Bungalow, Dean Oak Lane, Leigh, Surrey, UK. RH2 8PZ. 

Blended Learning

Our blended learning programmes are completely unique and combine the best of online training, coaching, interactive virtual or face to face delivery as well as the opportunity to join a community of practice to explore the practical application of your learning.

They are designed to be a time efficient way to enhance your learning and cater for a diverse set of learning needs so you can learn in your own time with self-paced modules, attend bite sized sessions and connect with your peers.

For our 2023/2024 programmes we will be offering the following courses:

  • The First Time Manager

  • The Experienced Manager

  • The Senior Leader

  • The Confident Leader

  • The Emotionally Intelligent Leader

  • The Coaching Manager

  • The Confident Presenter

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1:1 Coaching

We provide tailored one to one coaching that can support a number of personal and professional learning and development needs for managers, leaders and aspiring leaders some of which include:

  • Performance Management Challenges
  • Confidence Building
  • Navigating Challenging Professional Relationships
  • Assertiveness
  • Emotional Intelligence
  • Resilience
  • Communication Skills
  • Influencing and Impact
  • Personal Effectiveness
  • Personal or Professional Development
  • Career Management
  • Adjusting to a New Role
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