Description
Your learning outcomes:
- Define assertiveness and compare it with other forms of communication.
- Explore what stops you being assertive and the impact that has.
- Work through your assertiveness toolkit to identify strategies that are right for you.
- Understand different types of assertiveness and when you would use them.
- Explore the role for assertiveness in challenging situations to keep you on track.
- Work through practical ways to apply assertiveness techniques.