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Managing Difficult Situations and People

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Guided Learning Hours:

Maximum 3 hours

Overview:

It is inevitable that difficult situations and clashes with colleagues comes up in the workplace, and for your managers and leaders to become effective in being able to manage these situations effectively has multiple benefits. This course looks to identify the difficult situations that most managers encounter in the workplace and to give managers the toolkit to tackle these effectively and build confidence. Your managers will work through relevant case studies and get to practice certain conversations in a safe environment designed to boost and enhance your manager’s learning.

Your learning outcomes:

  • Explore the difficult situations that managers encounter and their underlying causes.
  • Identify what stops managers tackling difficult situations and identify ways to build confidence.
  • Gain insights into different personality preferences and the role they play in conflict situations.
  • Develop communication strategies to tackle challenging situations and people.
  • Learn conflict management techniques to resolve situations constructively.
  • Enhance emotional intelligence and learn how to manage yours and others emotions.
  • Identify management and problem-solving tools to tackle difficult situations.
  • Explore relevant case studies to put in to practice the management techniques.
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Registered in England & Wales: 14323670
Registered office: The Bungalow, Dean Oak Lane, Leigh, Surrey, UK. RH2 8PZ. 

Blended Learning

Our blended learning programmes are completely unique and combine the best of online training, coaching, interactive virtual or face to face delivery as well as the opportunity to join a community of practice to explore the practical application of your learning.

They are designed to be a time efficient way to enhance your learning and cater for a diverse set of learning needs so you can learn in your own time with self-paced modules, attend bite sized sessions and connect with your peers.

For our 2023/2024 programmes we will be offering the following courses:

  • The First Time Manager

  • The Experienced Manager

  • The Senior Leader

  • The Confident Leader

  • The Emotionally Intelligent Leader

  • The Coaching Manager

  • The Confident Presenter

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1:1 Coaching

We provide tailored one to one coaching that can support a number of personal and professional learning and development needs for managers, leaders and aspiring leaders some of which include:

  • Performance Management Challenges
  • Confidence Building
  • Navigating Challenging Professional Relationships
  • Assertiveness
  • Emotional Intelligence
  • Resilience
  • Communication Skills
  • Influencing and Impact
  • Personal Effectiveness
  • Personal or Professional Development
  • Career Management
  • Adjusting to a New Role
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