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Navigating Challenging Situations and People

Delivery Suitable for
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Guided Learning Hours:

Maximum 3 hours

Overview:

All workplaces have challenging situations and conflict, and this course aims to build your people’s confidence in tackling challenges and managing conflict more effectively to empower and build accountability. It will identify various situations and case studies and will work through a problem-solving toolkit as well as giving your people the opportunity to explore the benefits of emotional intelligence, assertiveness and different communication techniques. Your people will go away emboldened with a toolkit to apply to real life scenarios.

Your learning outcomes:

  • Explore the difficult situations and people you encounter and their underlying causes.
  • Identify what stops you tackling difficult situations and how to build your confidence.
  • Gain insights into different personality preferences and their role for conflict.
  • Develop communication strategies to tackle challenging situations and people.
  • Learn conflict management techniques to resolve situations constructively.
  • Enhance your emotional intelligence and learn how to manage your own emotions and others around you.
  • Identify your own management and problem-solving toolkit to tackle difficult situations.
  • Explore relevant case studies to put in to practice the management techniques.
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Registered in England & Wales: 14323670
Registered office: The Bungalow, Dean Oak Lane, Leigh, Surrey, UK. RH2 8PZ. 

Blended Learning

Our blended learning programmes are completely unique and combine the best of online training, coaching, interactive virtual or face to face delivery as well as the opportunity to join a community of practice to explore the practical application of your learning.

They are designed to be a time efficient way to enhance your learning and cater for a diverse set of learning needs so you can learn in your own time with self-paced modules, attend bite sized sessions and connect with your peers.

For our 2023/2024 programmes we will be offering the following courses:

  • The First Time Manager

  • The Experienced Manager

  • The Senior Leader

  • The Confident Leader

  • The Emotionally Intelligent Leader

  • The Coaching Manager

  • The Confident Presenter

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1:1 Coaching

We provide tailored one to one coaching that can support a number of personal and professional learning and development needs for managers, leaders and aspiring leaders some of which include:

  • Performance Management Challenges
  • Confidence Building
  • Navigating Challenging Professional Relationships
  • Assertiveness
  • Emotional Intelligence
  • Resilience
  • Communication Skills
  • Influencing and Impact
  • Personal Effectiveness
  • Personal or Professional Development
  • Career Management
  • Adjusting to a New Role
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